How we collect, use and protect your information.
Last updated: 28 August 2026
Speel respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Speel collects, uses, stores and shares personal information when you visit speelkits.co.za (the “Website”), create an account, place an order, submit a review, or otherwise interact with us.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
Monique Hartman
Information Officer
hello@speelkits.co.za
Speel operates the Website and is the responsible party for personal information processed through it for the purposes described in this Privacy Policy.
Our Information Officer is:
Information Officer: Monique Hartman
Email: hello@speelkits.co.za
Additional legal and business details may also be provided in our Website Terms and Conditions.
The personal information we collect depends on how you use the Website.
When you place an order, create an account, contact us, or otherwise interact with the Website, we may collect information including:
We only collect information that is reasonably necessary for the relevant purpose.
Payments made through the Website are processed using third-party payment service providers, including PayFast.
Your full payment card details are processed by the relevant payment provider and are not stored by Speel on the Website.
We may receive and retain information relating to the transaction, such as payment status, transaction reference information, payment method and order value, where necessary to process and administer your order.
When you visit the Website, certain technical information may be collected automatically through cookies and similar technologies.
This may include:
We may process your personal information for purposes including:
We process personal information only where we have an appropriate lawful basis to do so under POPIA.
This may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, or where you have given consent.
The Website uses an e-commerce system that enables customers to purchase products and create customer accounts.
When you place an order, we need certain information to complete the transaction. This includes your contact information, billing information, delivery details and order information.
If you create an account, we may retain information associated with that account so that you can access features such as your order history and account details.
You are responsible for keeping your account credentials confidential and for providing accurate and up-to-date information.
Speel does not currently operate a general newsletter subscription service through the Website.
Providing your email address when making a purchase does not automatically mean that you have subscribed to marketing communications.
Your email address may be used to send communications that are necessary in connection with your purchase, such as:
If Speel introduces email marketing or a newsletter in future, marketing communications will be handled in accordance with applicable South African law and any required consent or opt-out requirements.
Where you have subscribed or otherwise lawfully agreed to receive marketing communications, you will be able to unsubscribe from them.
The Website uses cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
Some cookies are necessary for the Website and online store to function correctly. Others may be used for analytics and performance purposes.
Essential cookies may be used for functions such as:
Because these cookies are necessary for the Website to operate properly, disabling them may prevent some features from working.
We use Google Analytics to help us understand how visitors interact with the Website.
Google Analytics may collect information including:
We use this information to understand Website performance, identify areas for improvement and better understand how visitors find and use the Website.
You can control or delete cookies through your browser settings. Where consent is required by applicable law for the use of non-essential cookies, we will obtain that consent as required.
Google Analytics is provided by Google.
Information collected through Google Analytics may be processed on servers located outside South Africa.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is handled in accordance with section 72 of POPIA, including through appropriate contractual, legal or organisational safeguards where applicable.
Google processes information collected through its services in accordance with its own privacy terms and policies.
We do not sell your personal information.
We may share limited personal information with trusted third parties where reasonably necessary to operate our business, fulfil your order, provide the Website, or comply with the law.
These may include:
For example, your name, delivery address and relevant contact details may be shared with a courier so that your order can be delivered.
We expect service providers processing personal information on our behalf to handle that information securely and only for appropriate purposes.
Some third-party service providers may process or store information outside South Africa.
Where personal information is transferred outside the Republic, we will handle such transfers in accordance with section 72 of POPIA and take reasonable steps to ensure that appropriate protections apply.
Customers may be able to submit reviews of products purchased from Speel.
Where you voluntarily submit a review, information contained in that review may be displayed publicly on the Website.
You should therefore avoid including sensitive personal information, private contact details or other information that you do not want to be publicly visible.
We reserve the right to moderate or remove reviews where reasonably necessary, including reviews containing unlawful, abusive, irrelevant, fraudulent or inappropriate content.
Submitting a review does not give Speel unrestricted rights to use identifiable photographs of you or your children for unrelated advertising or promotional purposes. Where separate permission is required for such use, we will obtain it.
Speel products are intended for use by children, but the Website and online store are directed at parents, guardians and other adults purchasing products for children.
Young children are not expected to browse the Website independently, create customer accounts, or make purchases themselves.
We do not knowingly request or intentionally collect personal information directly from young children through the Website.
If a parent or guardian believes that a child has provided personal information to us without appropriate involvement or consent, please contact us at hello@speelkits.co.za so that we can investigate and take appropriate action.
Where Speel processes personal information relating to a child, we will do so in accordance with POPIA and applicable requirements relating to children’s personal information.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as we are required or permitted to retain it by law.
Different categories of information may therefore be kept for different periods.
For example, certain order, accounting and transaction records may need to be retained to meet tax, accounting, consumer protection or other legal requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it.
We take reasonable and appropriate technical and organisational measures to protect personal information against risks including:
We also use third-party payment providers so that sensitive payment card information does not need to be stored by Speel through the Website.
While we take reasonable precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.
Subject to POPIA and any applicable legal limitations, you may have the right to:
Some requests may be subject to legal requirements, exceptions or record-retention obligations.
To exercise your privacy rights, please contact our Information Officer:
Monique Hartman
Email: hello@speelkits.co.za
We may need to take reasonable steps to verify your identity before providing access to, correcting or deleting personal information.
If you have concerns regarding how Speel has processed your personal information, we encourage you to contact us first so that we can investigate the matter.
Information Officer: Monique Hartman
Email: hello@speelkits.co.za
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Current contact information for the Information Regulator includes:
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg, South Africa
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
Website: www.inforegulator.org.za
The Information Regulator provides a prescribed process for lodging complaints under POPIA.
The Website may contain links to third-party websites or services.
Speel is not responsible for the privacy practices, content or security of third-party websites that we do not control.
We encourage you to review the privacy policies of third parties before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to the Website, our business practices, technologies we use, or applicable legal requirements.
When we make changes, the updated version will be published on the Website and the “Last updated” date will be revised.
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Speel
Information Officer: Monique Hartman
Email: hello@speelkits.co.za
